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CEBA 100 - Supervisor Excellence Training
1104517
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Course Description
This training course is focused on preparing Supervisors / Leaders to deal with issues they will face in their daily jobs. Participants will be presented with real life scenarios where they will have to utilize the information presented and apply implementation techniques to drive improvement in their organization. The course will be divided into five 4-hour sessions (20 hours total) and be given assignments between sessions to apply the lessons learned during the class and report back on the effectiveness of their actions.
Topics covered during the training include:
- People development
- Interpersonal skills
- Personality styles
- Foundations of good relationships
- Giving feedback
- Communication
- Communication styles
- Training methods
- Leadership
- Coaching
- Motivation
- Interpersonal skills
- Organizational Development
- Process Development
- Performance Management
- Project Management
- Conflict Resolution
- Dealing with difficult people
- Emotional Intelligence
- Time Management
- 7 Habits of Highly Effective People
- Goal Setting
- Performance monitoring / measurables
- Problem Solving
- Problem Solving Routines
- Root cause analysis
- Cause and Effects Diagrams
- 5 Whys
- Problem Solving Routines
- Lean Manufacturing
- Basic principles of lean
- Value Streams
- Waste reduction
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